Frequently Asked Questions

Please contact us should you be unable to find an answer to your query below.

International Guarantee

The international guarantee covers any manufacturing or material defect for a period of 36 months from the date of purchase; this includes the watch movement, indexes, dial, and hands. It does not include damage to the case, crystal, strap or buckle. In the event that a product is returned and adheres to the guarantee, a repair will be carried out or a replacement product will be issued. To claim under the guarantee, you will need to provide the date and proof of purchase.

Watchcare

Clean the case regularly using a soft cloth and water to prevent any corrosion caused by perspiration. Do not use soap products. Avoid extreme shock or impact. Your watch is designed to withstand impact under normal use. Avoid leaving your watch in direct sunlight, extreme warmth or extreme cold.

Returns

You can return your purchase to us within 14 days of receipt. You do not need to provide a reason. You will have to bear the cost of returning the Goods. You can find details of our returns in our Terms and Conditions.

Delivery

We provide free delivery on all orders worldwide. We will ship your order via one of our logistics partners - Fedex, DPD, Hermes and the Royal Mail.

Value-added tax and duties

If we are shipping your order to a destination outside of the European Union you may need to pay value-added tax and import duties. We will declare the pre-tax value of the package in GBP, and the recipient will be responsible for any duties and other charges which may be due. Please note that customs policies vary from country to country. We recommend you contact your local customs office for further information.

Payment Methods

Our website is built on the Squarespace e-commerce platform. Your payment will be processed by Stripe or Paypal. You can pay by Visa (credit and debit cards), MasterCard (credit and debit cards), American Express, Diner’s Club, JCB and Apply Pay.

Intellectual Property Rights

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by POVEY WATCHES LTD. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of POVEY WATCHES LTD.